How To

Patients need reminder on UV danger to eyes
May 18, 2012 | PhysBizTech staff
More than 55 percent of adults in the United States lose or break their sunglasses every year, according to a new report released by The Vision Council. For these and the 27 percent of adults who do not wear sunglasses, exposure to ultraviolet radiation could put their eye health at risk.
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Six essentials of exceptional service
May 16, 2012 | John Tschohl - President, Service Quality Institute
Providing your customers with exceptional service will give you and your organization a competitive edge by increasing customer loyalty. The following six basic principles of customer service, if mastered, will help you succeed as a small business owner.
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What you should know about data encryption
May 15, 2012 | Michelle McNickle - Web Content Producer
A new report acknowledges that misconceptions about data encryption persist – even among people who are generally knowledgeable about computers. The report outlines what you should know about data encryption by debunking seven common myths.
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Write a book to promote your practice: 3 steps to getting started
May 15, 2012 | PhysBizTech staff
Yesterday's business cards are today’s books, according to PR expert Marsha Friedman. They give their authors immediate credibility, establishing them as experts in their fields. Credibility opens the door to journalists, talk show hosts, bloggers and anyone else creating content for hungry...
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What to study before purchasing cyber insurance
May 14, 2012 | Michelle McNickle - Web Content Producer
There's no denying that data breaches pose an increasing threat to healthcare entities of all sizes. That's why current risk-management strategy calls for consideration of cyber insurance, according to a recently released report.
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Share these spring cleaning strategies with your patients
May 08, 2012 | PhysBizTech staff
Springtime can bring an influx of patients with strains, pains and injuries sustained while housecleaning or doing yard work. Consider sending a reminder to patients advising them that, of the millions of home-related injuries that occur each year, many result from household cleaning.
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5 quick scripts for responding to complaints

May 08, 2012 | Frank Irving - Editor
Patients with complaints don't want to hear you say: “You’re wrong.” They want to hear that you understand them, appreciate them and agree with them on the importance of the value they have cited in their complaints.
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Cloud-related PHI security holes – and what to do about them
May 02, 2012 | Rick Kam, CIPP - President and Co-founder, ID Experts
For all of its benefits, cloud computing poses very real dangers to covered entities responsible for safeguarding protected health information.
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Help your senior patients to stay safe at home
April 30, 2012 | PhysBizTech staff
For those 65 and older, falling can be fatal. In fact, the Centers for Disease Control and Prevention reports that falls are the leading cause of injury-related deaths among this age group, and some 40 percent of seniors fall at least once each year. Here's a checklist you can share with...
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What to watch among social media trends
April 27, 2012 | Michelle McNickle - Web Content Producer
Information from social media sources can help healthcare organizations connect with customers in ways that provide value and increase trust, according to a newly released report by the Health Research Institute at PwC US. Ultimately, social media can help organizations take a more active and...
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